Mobility Monitor

AI/Automation

• CX assurance solutions are helping contact centers accelerate AI adoption while providing safety layers to prevent disruptions, with focus on both incumbent vendors and emerging players. CX Foundation

• Anthropic's Claude Mythos AI model autonomously discovered thousands of zero-day vulnerabilities across major operating systems and browsers, including a 27-year-old OpenBSD bug, with findings costing as little as $50-$20,000 per campaign. The model found more bugs in weeks than some security researchers found in their entire careers, prompting a 12-partner defensive coalition called Project Glasswing with findings to be released in July 2026. Security teams need new detection playbooks as cheap models can find the same vulnerabilities, and attackers can reverse-engineer patches within 72 hours. VentureBeat

• OpenAI launched a new $100/month ChatGPT Pro tier offering 5X usage limits for its Codex coding application compared to the $20 Plus plan, while simultaneously rebalancing (reducing) daily Codex usage on the Plus tier. The move comes as Anthropic blocked Claude subscriptions from third-party harnesses and reported $30B ARR, surpassing OpenAI's $24-25B. VentureBeat

• Marriott is using AI to streamline operations in India, but keeps humans at the center of customer value delivery. Skift

• Minor Hotels built its AI stack from scratch to improve personalization, avoiding the rebuild problems slowing rivals. Skift

• AI will enable loyalty personalization at scale by helping brands analyze behavioral data for targeted offers, according to Gartner predictions. CX Dive

• AI car salesman tool "Pikar Genie" is being pitched as showroom staff supplement for dealerships. The Drive

• Amazon CEO Andy Jassy defended the company's $200B AI investment in shareholder letter, noting brick-and-mortar retail's continued dominance despite decades of disruption as a massive opportunity. Retail Dive

Autonomous Vehicles

• Waymo is offering to help cities fix potholes by sharing data collected by its robotaxis, with multiple municipalities reaching out for assistance. The company is funneling pothole data to a free Waze platform designed for cities. The Verge / TechCrunch

• Pronto's autonomous haulage trucks will start operating at Mariana Minerals' Utah copper mine, the first such deal since Pronto was acquired by Travis Kalanick's Atoms Inc. TechCrunch

• Elon Musk claims Tesla FSD v15 will "far exceed" human safety levels, despite making virtually identical claims about v12 in 2023 and v14 in 2025 that failed to deliver. Electrek

• Tesla is cracking down on unauthorized FSD hacking devices that unlock Full Self-Driving in unapproved regions, remotely disabling FSD on affected vehicles in Europe, South Korea, China, and Turkey without warning. Electrek

Electric Vehicles

• VW is ending ID.4 production in the US to focus on the gas-powered 18mpg Atlas SUV instead, as gas prices spike and after the $7,500 EV tax credit was eliminated. Electrek / Ars Technica / TechCrunch

• Tesla is reportedly developing a new smaller, cheaper electric SUV to be produced at its Shanghai factory, priced substantially below the Model 3's $34,000 China price, two years after CEO Elon Musk killed the affordable Model 2 program. Electrek / The Verge / Ars Technica

• Tesla's retail sales in China crashed 16% year-over-year in Q1 2026, with March alone plunging 24%, despite media reports of rising wholesale numbers that include exports. Electrek

• BYD opened Denza Z9 GT EV orders in Europe at over 3X the China price, featuring 5-minute charging capability and nearly 400-mile range. Electrek

• BYD is partnering with KFC to offer 9-minute EV charging at fast food locations. Electrek

• Kia revealed plans to expand its EV lineup to 14 models by 2030, including its first software-defined vehicle and a new entry-level SUV, plus a body-on-frame truck with hybrid and range-extended powertrains. Electrek / The Drive

• Kia's mid-size EV5 SUV was spotted testing in the US with American plates after opening orders in Europe and Canada. Electrek

• EV Realty opened a flagship electric truck charging hub in San Bernardino, California with 76 chargers and 9 MW capacity for heavy-duty freight operations. Electrek

• Canada invested C$10.6 million in 14 EV charging infrastructure projects across the country. EV Blog

• Nio unveiled the ES9, China's largest fully electric SUV, with pre-sales starting at $77,200. The model features 600-meter headlights paired with ADAS to project the road in real time, with CEO William Li saying ES9 demand from non-Nio customers already exceeds the early pace of the ES8 launch. EV Blog / EV Blog / EV Blog

• Lucid Motors launched a purpose-built mobile service unit using its Gravity SUV and revealed that its upcoming Cosmos midsize SUV uses approximately half the wire count of a comparably equipped Chinese model to hit aggressive cost targets. EV Blog / EV Blog

• Rivian filed a patent for a fail-safe braking system for autonomous vehicles and another patent hints at a drop-down tailgate for the upcoming R3. EV Blog / EV Blog

• Eight EU countries still offer no EV incentives in 2026 as the bloc targets 25% BEV share. EV Blog

• Honda remains committed to the Base Station camper despite canceling the EVs it was designed to accompany. The Drive

• GM is remaining steadfast in its EV commitment while many US automakers walk back ambitious targets amid soaring gas prices from the Iran War. MoveMnt

• Esel launched an eye-catching wooden e-bike designed for urban commuters with style. Electrek

Airline Industry

• Delta's 2012 purchase of an oil refinery is now paying off with a $300 million boost as fuel prices rise. Skift

• Airlines are passing on rising fuel costs to travelers through fuel surcharges and bag fees, though it's unclear when they'll come back down. Skift

• United Airlines said it would introduce a basic fare in its premium cabin, while Delta shared premium segmentation ambitions on an earnings call as airlines capitalize on premium customers with more tiers. CX Dive

• Turkish Airlines brought on a new chairman and CEO in the latest executive shakeup. Skift

Travel Industry

• Global travel paused in February 2026 as the Skift Travel Health Index flatlined, with demand shifting to safer, closer destinations and focus moving from growth to restoring trust. Skift

• Hopper took over the RBC bank partnership deal from Expedia, representing a significant B2B win with exclusivity potentially being too limiting for Expedia. Skift

• Hyatt is eyeing an India-first brand, either building from scratch or acquiring an existing property. Skift

• RedDoorz CEO Amit Saberwal discusses growing hotels in a shifting market where travelers trade up on experience and down on accommodation spend, making value the new battleground. Skift

• Travel's tax refund boom is falling short, with refunds tracking below the expected $5 billion boost to travel spend. Skift

• Almosafer added AI travel planning with a ChatGPT app as it continues AI efforts. PhocusWire

• Arival CEO Douglas Quinby shared insights on why OTA share of the experiences market remains low. PhocusWire

Customer Experience

• Visa is pushing a subscription management tool that makes it easier to manage and cancel subscriptions in a single digital hub. CX Dive

• Abercrombie & Fitch uses geofencing to collect customer feedback, helping understand why customers didn't purchase after in-store visits and sharing signals with store managers. Retail Dive

Retail Industry

• Walmart alumni opened a POS test lab (Kitestring Technical Services) offering vendor-neutral point-of-sale equipment evaluation as retailers seek omnichannel solutions. Retail Dive

• Levi Strauss finance and growth chief Harmit Singh is retiring with $3M severance, remaining until a successor is appointed and then serving as special adviser through November 30. Retail Dive

• The Home Depot upgraded its viral Skelly Halloween